We are Lemon and Raspberry Ltd trading as Simply Cake Co. (company number 10704413) a manufacturer of cakes and brownies in the UK. Our registered office address is at 2 Station Road, Snettisham, Kings Lynn, Norfolk PE31 7QL. We are the data controller for the purposes of data protection laws in respect of your personal information collected when you use our website or purchase products from us or contact us. See “Questions or complaints” section below for more information on how to contact us.
What personal information do we gather from you and how is it collected?
We gather personal information from you when you purchase any of our products or contact us by any means, whether via our website or any of our social media sites or via other means. This may include your first/last name, delivery/billing address, payment details and contact details (e.g. email address, telephone number). If you ask to be included on our mailing list we will gather your name and your email address.
As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We collect such information to help us understand our users and increase the usability of our website, such as:
- how much time is spent on the site
- which pages you viewed
- how you arrived on the website (e.g. from google, from our social media page etc).
How is your personal information used and on what legal basis?
How is your personal information shared?
The selected companies may have access to personal information if needed to perform their functions, but will only be permitted by us to use such personal information for the purpose of performing that function and not for any other purpose.
We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation.
Transferring your information outside of the United Kingdom
Protection of your personal information and retention
We will retain your personal information for as long as is necessary for the purposes for which it was collected. The precise period will depend on the reason why it was collected. Where we collect your personal information for the purpose of providing you with products that you have purchased from us or for answering a query from you, we will retain the information as long as necessary to fulfil that function. Where we use your personal information in order to keep you updated about our products we will keep this information until you request that we stop. Once the retention period for each situation has expired we will take all reasonable steps to destroy or erase from our systems all personal data that we no longer require in accordance with our applicable record retention policies.
Questions or complaints:
If you have any questions, concerns, comments or complaints about this Policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose, then please contact us on firstname.lastname@example.org or telephone 01553 773699.
For data protection concerns you can also contact the Information Commissioner’s Office (ICO) on helpline telephone number 0303 123 1113 (local rate) or 01625 545745 (national rate); live chat via the ICO’s website at www.ico.org.uk; email: email@example.com or other email address detailed on the ICO’s website; post: Wycliffe House, Water Lane, Winslow, Cheshire SK9 5AF.