Frequently Asked Questions
Delivery
All orders placed before midnight should arrive within 2-4 working days, depending on your shipping choice. All orders are sent with Royal Mail
Our products are designed to fit through the average sized letterbox! If you order two or more boxes at once they will be stacked into a larger parcel for delivery, so why not order it as a ‘combo box’ instead?! You will get a small discount AND still be letterbox friendly! Please be aware that if you put more than 2 items in your combo box, this also won’t be letterbox friendly.
Please take care when entering your delivery details. If your order has not yet been dispatched, contact us ASAP on our contact form and we may be able to rectify the error. If your order does not arrive due to the shipping address being entered incorrectly by the customer, please see our incorrect delivery address policy at the bottom of our T&Cs.
We deliver all over the UK via Royal Mail, and occasionally by courier for larger items. We do not currently deliver overseas.
Delivery costs £3.99. We use a 24-hour service and we dispatch the next working day therefore most orders arrive within 2 working days, however we are not liable for minor shipping delays of 1-2 days and suggest you add some buffer time to you order.
Unfortunately, this is not possible at the moment. We keep our prices really fair and don’t over-charge for delivery, so for each delivery address, you must place a new order.
If you’re placing an order for anything over 5 boxes, please contact us via the contact form and we can arrange to process this manually for you.
Our Products
Our cakes will stay fresh for about 10 days on arrival if they are wrapped up well, and can also be frozen.
We work very hard to make our packaging as environmentally friendly as possible. We only film-wrap products where necessary and most orders are wrapped in our biodegradable greaseproof paper and our kraft boxes which are also recyclable. Our new custom mailing bags are not only show-stoppingly pink, but they’re also fully recyclable and can go in your normal recycling bin! We are always striving to improve this and welcome any suggestions.
All our brownies are ‘full-sized’ (about 4cm x 10cm) rather than ‘bite-sized’ unless clearly stated in the description.
6 brownies/3 cookies box dimensions: 3.3cm x 12cm x 28cm
12 brownies/6 cookies box dimensions: 3.3cm x 12cm x 54cm
Our photo brownies are around 10cm x 8cm.
Allergens & Ingredients
YES! ALL of our brownies and cakes are actually gluten-free and you wouldn’t be able to tell! We have a fully gluten-free facility, so everything is made in a gluten-free environment – we chose to do this because it means we can be confident there’s no cross-contamination.
Just to be sure, we have had products lab tested and they came back with no traces of gluten.
YES! We have an amazing vegan selection, we’re so proud of it! It’s not often that you find a vegan and gluten-free range that isn’t made out of blended dates and nuts, but you won’t find that here!
We only use the best quality ingredients, including local free-range eggs, proper Belgian chocolate, real butter, and the one that everyone is surprised to hear – East Anglian Pea flour! In our vegan range, we use a lovely couverture free-from chocolate.
We handle the following allergens on site at the bakery:
MILK, EGG, SOYA, NUTS, PEANUTS
You will receive a full list of allergens and ingredients with your box, alternatively, take a look at the page of the product you’d like to order for full allergen details!
Unfortunately, the majority of our products contain flavourings that are alcohol-based, therefore, are not Halal.
Your Order
Make sure you’ve fully opened the box as there’s probably a message stuck inside in the lid of the box! If you still have no luck, please get in touch with us via the contact form and we will get in touch with the sender for you.
In order to keep up with current demand, we’re unfortunately unable to swap flavours. There’s lots of delicious mixes to choose from, and a ‘combo box’ which allows you to combine two mixes into one big box, or even more if you want! Plus you’ll save 10%!
In the unlikely event that your order has been packed incorrectly or is not up to standard, fill in our contact form and we will get back to you ASAP! Usually, you will hear back from us within 24hrs but it may be longer over the weekend or busy periods. Please ensure you take a clear photo including all the brownies/bakes and the whole box!
Please note; everything is made, packed and shipped by hand by a very small team – we are all human and mistakes can happen!
Store refrigerated but eat at room temperature and ensure to keep them airtight. If you’re not going to be eating them in the first few days, we recommend popping them in the freezer to keep them as fresh as possible!
Yes. You can find the latest coupons here.
Corporate orders, Weddings & Events
Yes! We can personalise the boxes with messages and your logo. Please see our corporate gifts page for information, photos and prices, we can accommodate orders from 10 boxes to 4000 or more!
Please contact us via our contact form and let us know what you’re looking for. We would love to help if we can!!
Subscriptions
If your first box is ordered on the 12th of one month, for example, the renewal order will go through on the 12th of the next month.
When you sign up, the payment is taken for the first month, and then you will be billed automatically to the same card/PayPal account for your renewal order the next month. There is no option to pay up front.
If you sign up for a 3- or 6-month subscription, payments will stop after this time automatically. However, if you sign up for a monthly specials subscription, you will need to cancel this yourself or get in touch with us.
You can redeem a voucher against the first subscription payment, but subsequent subscription payments will be debited from your bank card, even if there is a remaining balance on your gift card. We recommend using gift cards for one-off purchases instead.
As Seen In
